Prior to contacting us please ensure to include the following points in your email for a quick solution. Once you received the package, If you found defective on the product you purchased from our website, please notify us within the 48hours and we will give you a solution or compensation. RETURNS & REFUNDS What is the process if my product is found to be defective? To other countries, please contact us for details. To EU countries and USA, We can offer duty-paid shipment. If you have any doubts about tracking still, please feel free to contact us. Sometimes it takes around 4~5 business days for online info update after shipping label created. Once your order has been shipped out, a shipping confirmation email will be sent to you and you can track your order on with the tracking number, which you can find in your email. If you still can't find the confirmation invoice, please feel free to contact us. Please kindly verify all the information before checkout to avoid further issues. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please ensure to enter correct email address when checkout. Order confirmation email are sent within 12-hours after order created. I did not receive order confirmation invoice, where can I find it? Noted:Due to the impact of the epidemic, the arrival time of the goods will be delayed. More details, you can check our Shipping Policy. After shipment, it usually takes around 12~20 business days to delivery.The exact delivery time depends on the courier method and shipping area. SHIPPING AND HANDLING What is the processing time and how long does it take to delivery?įor items in stock, we will ship the package within 48hours,expect holidays and weekends. Upon reviewing your email, we will handle the case within 24 hours on business days. Please send us a complete image of the order invoice and photos of the items as well as the packaging you received. If you believe an item is wrong/missing, please contact us immediately. Once the package has been shipped out from our warehouse, the order is no longer able to be canceled. We are only able to cancel orders before order has begun processing shipment. Once a shipping label and tracking number have been created, the order is no longer able to change. We are only able to change the items before the order has begun processing with with our shipping department. ORDER ISSUES I ordered incorrectly, am I able to change an item in my order? Please provide us a picture of the color you wanna to do, or the Pantone color number as well we your design. Yes, we do.(moq 10 pcs) Please email us for customize painting job. Over 195cm probably need to customize a frame. If you have bought bike before, you can choose the size according to your old bike size. Height, Inseam length, Torso Length and Arm Length. If you are new for cycling, you can get back us with these data, we will help you to choose the right size. We are open to hear voices from our customer's feedback and spare no efforts to improve our services. All products undergo strict quality control and provide two years warranty. YES! Trifox Bike is dedicated in providing good qualified carbon bike items for customers at affordable price. PURCHASING ISSUES Shall I trust your frames and products? We are here to help you with anything from placing orders, delivery questions, product price etc.Īny feedback will be highly valued and will motivate us to keeping on improving to serve you better.īefore email us, let's check the most popular inquiries for quickest answers. Please feel free to contact our customer service department if you have any questions or concerns.
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